Epik Hand Return Policy
At Epikhand, we want you to love what you wear. If something isn't right, we're happy to help.
Return Window
You have 21 days from the date of delivery to return an item for a full refund.
Refund Method
Approved returns are refunded in full to your original payment method. Please allow 5–10 business days after we receive your return for the refund to appear on your statement, depending on your bank or card issuer.
Return Shipping
Orders over $75: Return shipping is free. We'll provide a prepaid return label.
Orders under $75: A flat $6.95 return shipping fee will be deducted from your refund.
Eligibility
To qualify for a return, items must be:
Unworn, unwashed, and undamaged
In original condition with all tags attached
In the original packaging (where applicable)
Non-Returnable Items
The following items cannot be returned for hygiene or final-sale reasons:
Intimates, swimwear, and undergarments (if applicable)
Items marked "Final Sale" at checkout
Gift cards
How to Start a Return
Email returns@epikhand.com with your order number and the item(s) you'd like to return.
We'll send you a prepaid return label (if eligible) or return instructions.
Pack the item securely and drop it off at the specified carrier.
Once we receive and inspect your return, we'll process your refund.
Exchanges
Need a different size or color? Email us at returns@epikhand.com, and we'll help set up an exchange — subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery at returns@epikhand.com with photos of the issue. We'll cover return shipping and send a replacement or full refund — no questions asked.
Questions?
Reach out to us at support@epikhand.com — we're happy to help.